Since 2009
Customers & Organizations ExportJira Service Management Cloud · Atlassian ForgeEvery customer and organization, with their request counts
Jira Service Management has no export for customers and organizations. Customers & Organizations Export lists everyone who is a customer of each service project, directly or through an organization, counts their open and resolved requests, and exports it all to Excel or CSV. It is free and it never changes anything.
What it does
Who your customers are, and how much they ask for
Customers
Everyone added to the service project, and everyone in an organization added to it. For each one: added directly or through which organizations, open and resolved requests, and the date of their last request.
Organizations
Each organization added to the project, with its number of members and the same request counts. An organization's counts are the requests shared with that organization.
No requests
One tick box shows only the customers and organizations that have raised no requests. Pick an organization to see just its people.
Export
One Excel workbook with Customers, Organizations, Organization members and an About sheet, for one project or every project. Or a CSV of the customers, the organizations or the members.
Built to be safe
What it will never do
The app has no write permission at all, so Atlassian's platform itself prevents it from changing a customer, an organization or a request.
Jira administrators see every service project, in Jira settings. People who administer a project see that project only, in its project settings. The app checks this with Jira on every request.
No servers of our own and no API key. Scans are stored in Atlassian's storage for your site and never leave it. Names and emails are not stored.
Hidden emails show as Not shown, stay empty in the export, and the app says why. Requests in a done status with no resolution count as open, and the page says how many there are.
Getting started
Install, scan, export
Install
From the Atlassian Marketplace, in Jira under Settings → Apps → Find new apps. It's free.
Scan
Open Settings → Apps → Customers & Organizations Export and click Scan all projects, or pick one project and click Scan this project. It runs in the background, and you can leave the page.
Look and export
Use the Customers and Organizations tabs, filter by organization or by no requests, and download Excel or CSV.
Free for every site size. Questions before you start? Get in touch.