Since 2009
Platforms · Customer support
Zendesk apps, integrations and setup
We build Zendesk apps for your agents, show data from your other systems inside tickets, and set up triggers, automations and SLAs that fit your support team.
Our own Zendesk app, Ticket PDF & Attachments, runs inside Zendesk and stores nothing. Agents use it to save any ticket as a PDF and download every attachment at once.
Our free Zendesk app
Ticket PDF & Attachments saves any ticket as a PDF and downloads every attachment at once. It runs inside Zendesk and stores nothing.
See the app
What we build on Zendesk
Each project is scoped and priced on its own, or covered by a monthly plan.
Sidebar and navigation apps
Tools agents use inside the ticket, or on their own page in Zendesk.
Private apps
Apps only your account can install. Zendesk requires the Suite Growth or Support Professional plan or above.
Integrations
Orders, billing, subscriptions and CRM records shown inside the ticket.
Triggers, automations and SLAs
Routing, notifications, macros and SLA policies set up properly.
Moving helpdesks
Tickets, users and history moved from other helpdesks, checked afterwards.
AI summaries and triage
Long tickets summarised and new ones sorted automatically.
Typical Zendesk projects
A few examples of the kind of work we take on.
- A sidebar that shows the customer's recent orders and refunds
- Creating a Jira issue from a ticket, with updates flowing back
- Routing tickets by language and product automatically
- Moving from Freshdesk to Zendesk with full history
Our own Zendesk app
Built, tested and supported by us. The same team takes on client projects.
Zendesk questions
Something else you'd like to know? Ask us.
What does a private Zendesk app need?
Zendesk only allows private apps on the Suite Growth or Support Professional plan and above. We check your plan in the free review.
Can you show our own data inside a ticket?
Yes. A sidebar app can look up the customer in your systems and show what agents need, using your agents' Zendesk access.
Can you move us to Zendesk from another helpdesk?
Yes. We move tickets, users, organisations and history, and check the result with you before switching over.
Services for Zendesk
Every service has a written scope and a fixed price before we start.
Related platforms
Tell us about your Zendesk project
We reply within one business day, with questions or a free scope and price.