Since 2009
Free tool
What are inactive users costing you?
Atlassian bills every user who holds a seat, whether they opened Jira this year or not. Put in your numbers and see the yearly cost of the seats nobody uses.
List prices are Atlassian's published monthly-billing prices for October 2026: Jira $7.91 Standard, $14.54 Premium; Jira Service Management $20 Standard, $51.42 Premium per agent; Confluence $5.42 Standard, $10.44 Premium. Annual plans and large sites pay less per user, so enter your own price for an exact figure.
Get the real number
Replace the guess with a scan
The calculator uses a percentage. Our apps give you the actual list: every licensed user who has done nothing in a period you choose, checked against all activity on the site, not a sample. Free 30-day trial on the Atlassian Marketplace.
License Audit for Jira
Read-only. Lists inactive users per Jira product with how long they've been inactive, seats Atlassian bills you for, and the yearly cost at your price. CSV and Excel export.
Seat Reclaim for Jira
Finds the same users and frees their seats after you confirm, by taking them out of product access groups. Admins are never touched; every change is logged and can be undone.
License Audit for Confluence
Read-only. Lists licensed users who haven't created, edited or commented on anything in a period you choose, checked against every page and blog post on the site. CSV and Excel export.
How the maths works
Three things to know about Atlassian seats
You pay for access, not use
Anyone in a group that grants product access holds a seat. Atlassian counts those users and bills for them each cycle, whether or not they sign in.
"Last seen" is not the same as active
The user export in Atlassian Administration records the last time someone viewed a product for at least two seconds, and admins report it doesn't always update when people only read. Either way, a view isn't work. Real activity is creating, editing, commenting and changing things.
Freeing a seat is reversible
Taking a user out of the access group frees the seat; adding them back restores it. On a monthly plan the lower count shows from the next billing cycle, because Atlassian bills the highest number of users in the period. Deactivating the account is a bigger step and usually not needed.
Prefer to do it by hand? Ask us and we'll send the step-by-step guide for Jira or Confluence.