Since 2009
Platforms · Customer support
Zoho Desk extensions and integrations
We build Zoho Desk extensions and connect Zoho Desk to your CRM, billing and product systems, so agents have what they need in the ticket.
Zoho Desk can be extended with widgets and Deluge functions, and has a full API. We work across the Zoho suite, including Zoho CRM.
What we build on Zoho Desk
Each project is scoped and priced on its own, or covered by a monthly plan.
Ticket widgets
Customer and order details shown inside the ticket.
Deluge functions
Custom logic that runs on ticket events.
Integrations
Zoho Desk connected to Zoho CRM, billing and your own systems.
Marketplace extensions
A Zoho Desk extension for your product, listed in the Zoho Marketplace.
Automations
Assignment rules, SLAs and blueprints set up properly.
Migrations
Moving to Zoho Desk with tickets and history intact.
Typical Zoho Desk projects
A few examples of the kind of work we take on.
- A widget that shows a customer's invoices from Zoho Books
- Creating Zoho CRM deals from support requests
- SLA rules with separate business hours per region
- Moving from another helpdesk to Zoho Desk
Who does the work
TELCOMA Global is a registered company, in business since 2009. We make our own apps for Jira, Confluence, monday.com, Shopify, Zendesk and Google Workspace, and the same engineers work on Zoho Desk projects.
Zoho Desk questions
Something else you'd like to know? Ask us.
Do you work with other Zoho products?
Yes. We also build for Zoho CRM, and connect Zoho apps to each other and to outside tools.
What is Deluge?
Deluge is Zoho's own scripting language for custom functions and automations inside Zoho apps.
Services for Zoho Desk
Every service has a written scope and a fixed price before we start.
Tell us about your Zoho Desk project
We reply within one business day, with questions or a free scope and price.