Since 2009
Platforms · Customer support
Freshdesk apps and integrations
We build Freshdesk apps that put the right customer information in front of your agents, and connect Freshdesk to your order, billing and CRM systems.
Freshdesk apps are built with the Freshworks Developer Kit and appear in the ticket sidebar or as full-page apps. It's very close to the Zendesk app work we already do.
What we build on Freshdesk
Each project is scoped and priced on its own, or covered by a monthly plan.
Ticket sidebar apps
Customer, order and account details next to every ticket.
Serverless apps
Apps that react to ticket events in the background, with no server for you to run.
Integrations
Freshdesk connected to your CRM, e-commerce, billing and chat tools.
Automations
Dispatch rules, SLA policies and scenario automations set up properly.
Marketplace apps
A Freshdesk app for your product, listed in the Freshworks Marketplace.
Migrations
Moving to or from Freshdesk with tickets and history intact.
Typical Freshdesk projects
A few examples of the kind of work we take on.
- A sidebar that shows orders and refunds from Shopify
- Creating tickets from your own app's error reports
- Syncing Freshdesk contacts with your CRM
- Moving from email support to Freshdesk
Who does the work
TELCOMA Global is a registered company, in business since 2009. We make our own apps for Jira, Confluence, monday.com, Shopify, Zendesk and Google Workspace, and the same engineers work on Freshdesk projects.
Freshdesk questions
Something else you'd like to know? Ask us.
What is the Freshworks Developer Kit?
It's the toolkit Freshworks provides for building Freshdesk and Freshservice apps, including sidebar apps and apps that run in the background.
Can you move us from Freshdesk to Zendesk, or the other way?
Yes. We move tickets, contacts, companies and history, and check everything with you first.
Services for Freshdesk
Every service has a written scope and a fixed price before we start.
Related platforms
Tell us about your Freshdesk project
We reply within one business day, with questions or a free scope and price.