Since 2009
TELCOMA Global / Customers & Organizations Export / Support
Supported by the people who built it.
One address, one promise: a reply within one business day, and within four business hours if the app has stopped working on your site. The app is free; the support is the same.
What to include
Four things, and we can usually answer from them alone.
- Your Jira site URL, for example yourcompany.atlassian.net
- The service project, the scan (when it finished) and the customer or organization you were looking at
- What you expected and what you saw, for example a count that differs from a Jira search
- The message the app showed, word for word
We never need your password, API tokens, or access to your site. If anyone claiming to represent us asks for those, it isn't us.
Contact
[email protected]
- Support and security reports
- [email protected]
- Response time
- Within one business day (Mon–Fri, 09:00–18:00 IST)
- If the app has stopped working
- Within four business hours
- Documentation
- Customers & Organizations Export documentation
Known limits
Known limits
Every one of these follows from what Jira Service Management does and doesn't expose to apps, or from the app being read-only on purpose.
Resolved means the Resolution field is set, as in Jira. Requests in a done status with no resolution count as open, and the page says how many there are.
A request counts for the person shown as its reporter, and for each organization it is shared with. Not for the members of that organization one by one.
In a project that lets anyone raise requests, people never added as customers are not listed. Their requests, and agents' requests, are counted in a note on the page.
Requests hidden from the app, for example by an issue security level, are not counted.
Emails are empty for people whose profile settings don't share them with apps. The page and the export say why.
On a big project, some names of portal-only customers can stay empty. The account ID is shown instead, with the reason.
Each scan shows the project as it was when the scan ran. Scan again after you change customers or organizations.
To add or remove customers and organizations, use Jira Service Management's own settings.
Service status
The app runs entirely on Atlassian Forge. If Jira Cloud or Forge is degraded, the app is affected. See status.atlassian.com.
Feature requests
Tell us what you still can't find out about your customers and organizations. Requests that come with the reason behind them get built first.
Privacy
What the app reads, stores and never does, in plain terms: the privacy policy.