Since 2009
TELCOMA Global / Contact & Company Tags / Support
Supported by the people who built it.
One address: a reply within one business day, and within four business hours if the app has stopped working on your account.
What to include
Four things, and we can usually answer from them alone.
- Your HubSpot account ID (the number in your HubSpot web address, after app.hubspot.com/…/)
- Whether it happened on a contact, company or deal, and the record's ID if you can
- What you clicked, what you expected and what you saw, including any message on the card
- Roughly when it happened
We never need your password or a HubSpot access key. If anyone claiming to represent us asks for one, it isn't us.
Contact
[email protected]
- Support and security reports
- [email protected]
- Response time
- Within one business day (Mon–Fri, 09:00–18:00 IST)
- If the app has stopped working
- Within four business hours
- Setup guide
- Contact & Company Tags setup guide
Known limits
Known limits
HubSpot doesn't place app cards on records by itself. A Super Admin, or someone who can customise record layouts, adds the Tags card once per object. The setup guide shows how.
The card uses HubSpot's own tag component, which has grey, blue, green, yellow and red.
Free HubSpot accounts have a limit on custom properties. If it's reached, delete one you don't use, or choose an existing multiple-checkbox property in the settings.
Merge and delete find records through HubSpot's search, which can take a few seconds to see a brand-new tag. If someone tags a record during a merge, run the merge again.
Service status
The app runs inside HubSpot and on Cloudflare. If HubSpot is having problems, the app is affected too. See status.hubspot.com.
Feature requests
Bulk tagging inside the app and tags on tickets are on the list. Tell us what you need and why, and it gets built sooner.
Privacy
Exactly what is stored and when it is deleted: the privacy policy.