Support

Email [email protected]. We reply within one business day.

Setting it up

In Zendesk, go to Admin Center → Apps and integrations → Zendesk Support apps.
Install the app from the link or file we send you.
Open any ticket. The app appears in the ticket sidebar.

No settings, no API token and no account with us.

Known limits

The print window doesn't open

Some browsers block pop-ups from the sidebar. The app then shows a message: allow pop-ups for your Zendesk address and click Print again.

Why there is no "download all" button

Zendesk keeps attachments private and doesn't let apps fetch the files themselves. Each file's link opens with the agent's own login. Tip: hold Ctrl (Cmd on Mac) while clicking to open several at once.

Pasted images are missing in the PDF

Pasted images are private too, so they may not load in the PDF. A labelled box with the image's file name is printed in their place.

An agent can't see a file

The app uses the agent's own Zendesk access, so it shows exactly what that agent is allowed to see.

Email: [email protected]
Reply time: Within one business day
Hours: Mon–Fri, 09:00–18:00 IST
Price: Free

Please include your Zendesk subdomain, the browser you use, and what you saw.