Since 2009
Ticket PDF & Attachments · Privacy policy
Privacy policy
This policy describes what Ticket PDF & Attachments does with your data. In short: it reads the ticket an agent has open, shows it, and stores nothing.
1
What the app is
Ticket PDF & Attachments ("the app") is a Zendesk ticket sidebar app. It lets an agent print or save a ticket as a PDF and download the ticket's attachments. Zendesk hosts the app's files.
2
What it reads
When an agent opens the app on a ticket, it reads, through Zendesk's app framework and with that agent's own permissions:
- the ticket, its comments and its attachments list;
- the names of the people, organisation, group and brand on the ticket;
- the ticket field definitions, so custom fields show their labels.
It only makes read requests. It can't change or delete anything in Zendesk.
3
What it stores and sends
Nothing. The app has no server and no database. It does not send ticket data to TELCOMA or to anyone else. The PDF is created by the agent's own browser, and downloaded files go straight from Zendesk to the agent's device.
4
What we can see
Nothing about your tickets or your account. If you email us for support, we see only what you choose to send.
5
Roles
Your organisation controls its Zendesk data. Because the app doesn't process data on our systems, TELCOMA does not act as a processor for it.
6
Contact and changes
Questions: [email protected]. If the app ever starts storing or sending data, we will update this policy and its effective date before that release.