TELCOMA Global / Seat Reclaim for Jira / Support

Supported by the people who built it.

One address, one promise: a reply within one business day, and within four business hours if the app has stopped working on your site.

Email support Read the documentation

What to include

Four things, and we can usually answer from them alone.

Your Jira site URL — for example yourcompany.atlassian.net
The scan period you ran, and the user you tried to reclaim or undo
What you expected and what you saw
The message the app showed, word for word

We never need your password, API tokens, or access to your site. If anyone claiming to represent us asks for those, it isn't us.

Contact

[email protected]

Support and security reports: [email protected]
Response time: Within one business day (Mon–Fri, 09:00–18:00 IST)
If the app has stopped working: Within four business hours
Documentation: Seat Reclaim documentation

Please do not post security reports publicly — email them.

Known limits

Every one of these follows from what Jira Cloud does and doesn't expose to apps. None of them changes who gets listed; they affect what the app can tell you, or change for you.

Jira only

Confluence activity is not counted, so a Confluence-only user holding a Jira seat appears in the list.

Viewing leaves no trace

A user who only reads issues cannot be distinguished from one who never opens Jira. Jira Cloud does not expose login history to apps.

Identity-provider groups

Groups synced from Okta, Microsoft Entra ID or another identity provider can only be changed there. Jira refuses the change and the app says so; if the provider adds people back on its next sync, remove them in the provider too.

Site admins only

Jira only lets site admins change group membership, so a Jira admin who is not a site admin can see the list but not reclaim or undo.

Older comment-only activity

Comment-only activity outside the audit period is invisible to the verification check, so an inactivity band can occasionally be one step wider than the truth. The decision to list is unaffected.

Hidden emails

Emails are hidden for users whose profile privacy settings don't share them with apps.

Service status

The app runs entirely on Atlassian Forge. If Jira Cloud or Forge is degraded, the app is affected — see status.atlassian.com.

Feature requests

Tell us what would make reclaiming easier. Requests that come with the reason behind them get built first.

Privacy

What the app reads, stores and never does, in plain terms: the privacy policy.