Show customers more about their request.

• Settings → Apps → Portal Details is for Jira administrators. Choose any service project from Service project. Projects that already show the panel are marked on the portal.
• Project settings → Apps → Portal Details is for project administrators (and Jira administrators). It appears only in service projects, opens that project straight away, and can change only that project.

The app asks Jira, as you, whether you hold the right permission every time the page loads or saves. If you don't, the page says No access and does nothing else.

At the top of a project you see its name, whether it is On the portal or Not on the portal, and when the settings were last saved and by whom.

• Use Add a field to search the site's fields. System fields are marked (system field). Fields agents fill in that are not on the request form can be chosen too.
• Each chosen field shows its name In Jira and a box for what Customers see it as. Leave the box empty to use the field's own name. Labels can be up to 60 characters.
• Up and Down set the order customers see. Remove takes a field off.
• Under each name the page says how the value is shown: Rich text, shown as plain text, Date, Date and time, Number or Link.
• Show a field even when it is empty, with the word "None". Off by default, so empty fields are left out.

A panel holds up to 20 fields. A value is reduced to the words a person would read: a person becomes their name, an option becomes its value, rich text becomes plain paragraphs (cut at 4,000 characters, images left out). Emails, avatar links and internal IDs are dropped before anything reaches the portal.

Choose one of three options:

• Don't show.
• Show linked requests the customer can open. A linked request is shown with its key, title and status only to a customer who raised it, was added to it, or is in an organization it is shared with.
• Also count other linked work, by status only (no keys or titles). Anything the customer cannot open is counted by relation and status, for example Is blocked by 2 other items: 1 open, 1 done.

Only these link types limits the panel to the link types you pick, up to 30. Leave it empty for all link types. If you pick more than 30, the page names the ones that will not be saved.

The panel reads the first 20 linked items of a request. When there are more and you chose to count other work, the count says so, for example 20 or more other items. Linked requests show a status category (Open, In progress or Done), not the workflow's own status name, because those can be internal.

The panel lists, in this order: the assignee, the SLA targets, the fields, and the linked requests. Each linked request shows its relation (for example Relates to), its key as a link to its portal page, its status and its title. If nothing is linked, the section says None.

Who sees the panel on a request:

• The customer who raised it, people added to it, and members of an organization it is shared with. Portal-only customers, who hold no Jira licence, see it too.
• An agent who opens the request on the portal, if Jira lets them open it.

Nobody else sees it. If a check fails, if nothing chosen has a value, or if the request type has the panel hidden, the panel draws nothing. If the details can't be loaded, customers read Details are not available right now. Refresh the page to try again.

Without an active subscription, customers see nothing and the settings page explains how to subscribe.