TELCOMA Global / Group & Permission Usage for Jira / Support

Supported by the people who built it.

One address, one promise: a reply within one business day, and within four business hours if the app has stopped working on your site. The app is free; the support is the same.

Email support Read the documentation

What to include

Four things, and we can usually answer from them alone.

Your Jira site URL, for example yourcompany.atlassian.net
The report (its date) and the group, project or person you were looking at
What you expected and what you saw
The message the app showed, word for word

We never need your password, API tokens, or access to your site. If anyone claiming to represent us asks for those, it isn't us.

Contact

[email protected]

Support and security reports: [email protected]
Response time: Within one business day (Mon–Fri, 09:00–18:00 IST)
If the app has stopped working: Within four business hours
Documentation: Group & Permission Usage documentation

Please do not post security reports publicly. Email them.

Known limits

Every one of these follows from what Jira Cloud does and doesn't expose to apps, or from the app being read-only on purpose.

No global permissions

Jira Cloud has no API for global permissions, workflow conditions or board administrators. A group used only there shows as "No use found".

Dashboards the app can see

Only dashboards shared with the public, with a public project, or with a group the app is in. The report says when this applies.

Jira only

Groups used only in Confluence or other Atlassian products show as "No use found".

A snapshot

Each report shows the site as it was when the report was built. Build a new one after you change groups or schemes.

Archived projects

Archived projects are not listed.

Customers and app accounts

Jira Service Management portal-only customers and app accounts are left out of group members, because they hold no seat.

Hidden emails

Emails are hidden for users whose profile privacy settings don't share them with apps.

It shows, it doesn't change

To remove a group or change a grant, use Jira's settings or Atlassian Administration.

Service status

The app runs entirely on Atlassian Forge. If Jira Cloud or Forge is degraded, the app is affected. See status.atlassian.com.

Feature requests

Tell us what question about groups or permissions you still can't answer. Requests that come with the reason behind them get built first.

Privacy

What the app reads, stores and never does, in plain terms: the privacy policy.