Since 2009
TELCOMA Global / Permissions & Access Review for Confluence / Support
Supported by the people who built it.
One address, one promise: a reply within one business day, and within four business hours if the app has stopped working on your site.
What to include
Four things, and we can usually answer from them alone.
- Your Confluence site URL, for example yourcompany.atlassian.net
- The tab you were on, and the review (its date), page link, person or change (its title in the change log)
- What you expected and what you saw
- The message the app showed, word for word
We never need your password, API tokens, or access to your site. If anyone claiming to represent us asks for those, it isn't us.
Contact
[email protected]
- Support and security reports
- [email protected]
- Response time
- Within one business day (Mon–Fri, 09:00–18:00 IST)
- If the app has stopped working
- Within four business hours
- Documentation
- Permissions & Access Review for Confluence documentation
Known limits
Known limits
Every one of these follows from what Confluence Cloud does and doesn't expose to apps, or from the app's safety rules.
Confluence hides a page from anyone its view restriction leaves out. Pages hidden from both the app and the admin who ran "Add the pages I can see" are missing, and the lists say so.
Where only anonymous access or a space role would let someone in, the app says "Not sure" or "Maybe". Check the page on the Page tab for Confluence's own answer.
Licences and product access managed in Atlassian Administration are not shown. Confluence's answer on the Page tab does take them into account.
Comments, attachments, whiteboards, databases and folders are not listed. Archived pages are usually missing too.
Spaces, restricted pages, people and reviews show the site as it was when the snapshot was taken. The Page tab reads Confluence live.
The first 200,000 pages and blog posts are checked. One change covers at most 2,000 pages. Restrictions longer than 2,000 entries are read in part and not changed.
A change never leaves a restriction empty and never takes away your own access. Pages that would break either rule are skipped, with the reason.
Emails are hidden for users whose profile privacy settings don't share them with apps.
Service status
The app runs entirely on Atlassian Forge. If Confluence Cloud or Forge is degraded, the app is affected. See status.atlassian.com.
Feature requests
Tell us what question about Confluence access you still can't answer, or what change you still make page by page. Requests that come with the reason behind them get built first.
Privacy
What the app reads, stores and changes, in plain terms: the privacy policy.