Since 2009
TELCOMA Global / Budget & Cost Tracking for Jira / Support
Supported by the people who built it.
One address, one promise: a reply within one business day, and within four business hours if the app has stopped working on your site.
What to include
Four things, and we can usually answer from them alone.
- Your Jira site URL, for example yourcompany.atlassian.net
- The project key, and the month or the person you were looking at
- What you expected and what you saw, and when work logs were last read (the line under Work logs)
- The message the app showed, word for word
We never need your password, API tokens, or access to your site. Please don't send us your rates unless we ask about a specific number. If anyone claiming to represent us asks for passwords or tokens, it isn't us.
Contact
[email protected]
- Support and security reports
- [email protected]
- Response time
- Within one business day (Mon–Fri, 09:00–18:00 IST)
- If the app has stopped working
- Within four business hours
- Documentation
- Budget & Cost Tracking documentation
Known limits
Known limits
Every one of these follows from what Jira Cloud does and doesn't expose to apps, or from choices made to keep rates private and the app read-only in Jira.
One currency per project. Rates are plain numbers, read in each project's currency. Changing a budget's currency doesn't convert amounts already entered.
Work logs restricted to a group or role the app is not in may be left out. The page says when Jira refused some.
The app notices a moved issue only when one of its work logs changes, and Jira may not report a deleted issue's work logs. Read all work logs again fixes both.
Jira keeps no history of group membership. Someone who leaves a group loses its rate for past months too, unless they have a personal rate.
A rate applies from the start of a month. A change in the middle of a month isn't possible.
Work logs are read every hour, and Jira lists a change about a minute after it's made. Click Sync now for a fresh read.
The 80% and 100% notes show on the pages. The app sends no emails or Jira notifications.
Budgets per epic, rates per project and currencies with three decimals. The admin page lists the first 200 projects with a budget.
Service status
The app runs entirely on Atlassian Forge. If Jira Cloud or Forge is degraded, the app is affected. See status.atlassian.com.
Feature requests
Tell us what your team still tracks in a spreadsheet next to Jira. Requests that come with the reason behind them get built first.
Privacy
What the app reads, stores and never does, in plain terms: the privacy policy.